Bad service

On 25/02/2019 I reconnect my service for DSTV after I discontinue it at 05/01/2018. After several calls to the service center without success I went into their office in Randburg to get it reconnected. On 25/02/2019 I made a payment of R 289 to get service reconnected as instructed by the service center agent. On 11/01/2018 some of my services was suspended, on the self service it show their that theirs amount of R 226 outstanding which need to be paid according to the self service that it must be paid on or before 22/02/2019. When I call the service center I get the same message on self service. When talking to a agent get told its outstanding from 05/01/2018. Its the first time I heard about the outstanding amount.