Bad service

On the 1st of February I did an EFT to Multichoice as I normally do towards my installment. On the 6th of February I woke up and my service was suspended which was followed by an sms to say that I must pay R514. 80 for them to reconnect my service. When I got to work I phoned them and I spoke to a Nokuthula Nkosi who asked me to send her the POP which I did. When I got home my TV was reconnected and I made the assumption that everything has been sorted. To my surprise again this morning my service has been disconnected again due to the same reason. I called and was told that the person I previously spoke to did not attach my payment to my account I must please resend the POP again. I am actually highly irritated because I can't keep calling and emailing regarding the same matter. I need this sorted out once and for all cause this is ridiculous.