Bad service.

I recieved an sms telling met that my account is in arrears with R1100 because my debit order bounced. I never set a debit order in the first place. I made a payment on the 25th of January 2019. I called the customer care centre they said to me that they see the payment on the 25th and on the 27th a debit order went off and was reversed. My account is still in arrears with R1100 and I know for sure that I was up to date before the time because a month or two ago I had to pay close to R1500 to have my account reconnected. This was pro-rata which they explained to me that was charged to me when I do a late payment they charge me for the days I still have picture. I feel ****** and since I have spoken to two different agents the problem was not corrected and I am pretty sure that they will disconnect our viewing soon. I am very dissapointed with DSTV we have been customers for 5+ years and the service seems to deteriate by the day. We have never had any problems since now and its extremely inconvenient.