Bad Service

I inboxed Dstv mid January asking them to give me the pro rata as I want to pay on the 20th of January but I was advised that they will switch on the services and that I should pay R937 on the 30th. I paid R 940 on the 31st of January but today the services are off and when I ask why I’m being told a different story and the consultant who assistant me sounds rude and I’ve been asking them to email me the statement but they haven’t since October 2018. I left my number asking to be called back but they haven’t.