bad service

Good day

Id no ********** 785084. i would like to find out why my account is off . i bought the new decoder, my account was in credit when i called them to reconnect . the was a mutual understanding between me and consulted . that i have to pay R385 on the 25 /02/19 . i even drive to alberton the following day to confirm the info. the lady checked on the system and she said to me, mam you don't have to pay anything until 25/02/19 . R385 .

PLEASE ADVICE URGENTLY .