Bad service!!!!!

Yet again I am left with a problem with my DStv. I called to upgrade and it was done. While on the phone I told the service advisor to schedule my down grade for the second. Today I called to enquire why my DStv was on premium package. The agent (Anserley) tried to assist me in down grading my services back to compact. After a few mins both my main TV and extra view TV were off. After a few minutes he advised me that he needed to speak to his supervisor. He then put me on hold for 18minutes. With my own airtime. He then came back onto the phone and advised me that his supervisor escalated the matter to the technical department. The total duration of the call was 19 mins 44 seconds. Two hours later I am without DStv which I have paid for plus my airtime will not be refunded. No one at DStv has called me to advise me on what is going on with my account. How much longer it will take. Nothing!!! DStv service stinks that is why most of the people are leaving DStv. We pay so much to watch repeats and old movies. Call centre agents are ********* and inexperienced and your service stinks. You don't even give reference numbers for call. So everytime I call in I have to explain my situation over and over again. Every other company calls back but not DStv. You guys are a complete *******. I will be cancelling my membership! I want my money paid for this month to be refunded! Really disappointing!!! 24 hours later. I have not been contacted by a single person from Dstv telling me what is happening with my account. Do they even care about their customers?? I think not. They still lie and say that they tried to contact me. Bad service!!!