Bad service

I have debit orde arrangement for months with multichoice ive asked for my tv to be connected they tell me i have paid of which they haven't even debited my account but my tv is off ive spoken to more then 3 people today of which they have asked me to pay manually and when i aske whta then will happen shoyld i be debited they tell me i will have to wait for refunds. Really annoying and bad service