Bad Service

We keep receiving messages that our account is overdue and the DSTV service keeps being disconnected after we spoke to 4 agents at multichoice, send the proof of payment to all 4 where only 1 responded and the DSTV have been reconnected then. Payment was made on the 8th of December already. Now the DSTV have been disconnected again and a message received stating that the account is overdue.