TM
Thapelo M
1 reviews | Active since Sept 2015
23 Sept 2015, 12:26
Bad Service
Hello Peter,<br> <br> I'm so disappointed in Multichoice service. I made a payment for DSTV subscription but erroneously typed the ref wrong. Upon realising that I sent proof of payment to them to allocate that payment. To my surprise every week they cut the services and I have to call them to fix the problem. The payment was made on the 29th of July 2015 but till today the 23rd of September 2015 they have not allocated the payment and still cut the services. I hold for more than 20 minutes for assistance every time I call. I have records of at least three occasions trying to get help but no luck.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
13 Oct 2015, 09:44Hello thapelo_molefe,
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted and the missing payment allocated and service activated on the DStv Compact Package.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted and the missing payment allocated and service activated on the DStv Compact Package.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply13 Oct 2015, 09:44
Official
Hello thapelo_molefe,
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted and the missing payment allocated and service activated on the DStv Compact Package.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted and the missing payment allocated and service activated on the DStv Compact Package.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,