BAD Service

Today I came home switched on my TV only to learn my connection has been disconnected with the Error E-16 call the call centre, I contact the call centre and I was advise to check if my service was back on, I then got disconnected. But because I could view channels I thought im sorted , guess what I still dont have PVR services yet im a premiar account holder. I then contact call centre again and then I get told pvr services are pending after being on the line for 19:23minutes meaning I spent R19 for my call charges. What annoys me the most and find unfair is 1. I paid the sub service but I got terminated. 2. Dstv makes me pay a reconnection fee when i didnt pay for me to get services again. HOWEVER I SHOULD TAKE AN APPOLOGY WHEN I CANT USE A SERVICE I PAY FOR AND AFTER USING MY OWN AIRTIME YET MULTICHOICE DSTV MAKES ME PAY A RECONNECTION yet I dont get a compensation but agin like all other service providers im the one that needs the service hence I get treated like I dont exist only when payment has to be recieved im remembered just because I need a service I guess I should <br> keep on accepting such service ngizothini angicengwa yimi engicen***o but I pay.