bad service

On the 31 October 2018 I paid Dstv at a local shop, on my slip and on the systems (because i phoned the call center) it shows that the person at the local shop entered the last 3 digits wrong and the money got payed into the wrong account , so i asked the call center if they can remove the payment and just put it on my account, the agent Naume Hlapa asked me to send her my proof of payment which i did and she responded to my email by saying she escalated it to the billing department. Only to discover that my Dstv was disconnected AGAIN. No one notified me about anything or no one told me what i should do next.....this is the second time this has happened and this is unacceptable because there is no response from the company( Multichoice DSTV )