Bad service!!!

I just about had it with Multichoice!!! Why oh why is it that i pay my account every month and my service gets cut every month on the 20th!!!!! I am so sick and tired of their call centre because it takes forever to get to talk to someone and it takes all my airtime!!!! For heaven sake make it a tollfree number!!!! I pay my account and I want my decoder activated if I didnt pay before the 5th of the next month by all means cut my account but untill then switch on my decoder no one at multichoice can give me a proper answer due to the fact regarding my account!!!! One lady even said to me i am in credit with mulfichoice and even she couldn't understand why the they cut my service!!!!!!How is that POSSIBLE!!! No one their knows whats going on or how to do their job!!! I want to watch my sport and i will pay my account on my payday witch is anywhere between the 26 & 28 of each month and I want to watch my Dstv until the next payday. I hope the person that phones me knows his or her job so please can anyone help me at multichoice i WANT WANT WANT WANT my decoder switched on I PAY MY ACCOUNT!!! MULTICHOICE I AM THE CUSTOMER AND I KNOW I AM RIGHT!!!