Bad service!!

good day

Bad service: i have a complaint with Multichoice, my name is Abraham Serame Mo***eng with ID number : ********** 960080 i am a customer and not happy with the service i've been getting at multi choice i'm subscribed for R368PM but i've been asked to pay R450 for almost all the months that i've been paying last month on the 27th Septermber 2018 i paid R450 but to my surprise my services have been disconnected i phoned them and my wife spoke to one of their agents who failed to identify herself and even hung up on me. i need multichoice to reconnect my services today! because i also did a self service which states that my next payment is due in November the 1st for R228 so i need this to be escalated and for the agent to be dealt with!

i'd really appreciate it if this matter could be resolved ASAP!~

Kind regards A S Mo***eng ********** 787