Bad service

So today they switch off my DSTV and tell me that I am R600+ in arrears with DSTV. Then they tell me since April the fees have gone up. I have not recieved any notification of this via sms nor e-mail. When we confirmed details the e-mail adress was put in incorrect with the number 0 as a alphabet number O. Whenever i do not pay they switch DSTV off. Now they say they continued viewing until a period off time on account which i never gave permission to do. Despite all the phone calls ive made during the past two months not one consultant mentioned anything about this arrears amount that apparently was adding up since April 2018. I am very unhappy. I also made a payment of R387 which is more than half of what I "owe" they still want the full payment and wouldn't settle for me to pay the rest at the end of the month. I count this as really bad service and I am seriously considering to not have DSTV anymore. If they communicated to me about the fees and what would happen if they didnt switch it off. I am really dissapointed and never have recieved such bad service from DSTV! In future I will not recommend this to anyone.