Bad service!!
After being a loyal customer for many years, I now think it's time to explore other options. I have a error message saying my package doesn't allow me to catch up whereas I'm paying for catch up and extra view, call center is unable to assist and instead suggest I must drive to their office and have them check my decoder. I honestly can afford a router with what I'm paying DSTV. I stated my case and the consultant was in a rush to say goodbye??? After failing to resolve my error, really!!!
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
24 Sept 2018, 09:06Dear Lebogang,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply24 Sept 2018, 09:06
Official
Dear Lebogang,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
24 Sept 2018, 14:38Dear Mr L Moatshe,
As per our telephonic conversation:
We were able to restore Catch Up access on the Explora decoder. We do recommend you get an installer to check the signal access to the secondary decoder of the Xtra View set up.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply24 Sept 2018, 14:38
Official
Dear Mr L Moatshe,
As per our telephonic conversation:
We were able to restore Catch Up access on the Explora decoder. We do recommend you get an installer to check the signal access to the secondary decoder of the Xtra View set up.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,
's updateReviewer Update
24 Sept 2018, 16:27Thank you Edward for your professional services and response, I'm now a satisfied customer!!
's update24 Sept 2018, 16:27
Reviewer Update
Thank you Edward for your professional services and response, I'm now a satisfied customer!!