1 reviews | Active since Sept 2017
Bad service
My smart card number: ********** 2358 Customer number : ********** 4 I had a very bad experience with the consultants and the manager named Tebogo Thobejane hand at the call centre. I have emailed the manager my proof of payments and he confirmed on email that he will send it for allocation on the 12th September . Till today nothing has happened and one of my decoders is now inactive. I called again today and asked that I be called back but still no response. This is beyond bad service and because of their incompetence my service is disconnected.
Dear Janice Meyer
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Janice Meyer
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Janice Meyer
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Janice Meyer
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Janice Meyer
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please be advised that according to our records both your payments of the 1 September 2018 was returned as unpaid from your bank on the 10 September 2018.
Please provide us with a copy of your bank statement as well as Proof of Payment for us to investigate and assist you accordingly.
We confirm that your service is currently active on the DStv Compact service on both your decoders.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
Good day Janice Meyer
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please be advised that according to our records both your payments of the 1 September 2018 was returned as unpaid from your bank on the 10 September 2018.
Please provide us with a copy of your bank statement as well as Proof of Payment for us to investigate and assist you accordingly.
We confirm that your service is currently active on the DStv Compact service on both your decoders.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,