JM
Jordache M

1 reviews | Active since Sept 2018

10 Sept 2018, 11:07

Bad service

Hello

A service provider from dstv did not debit their account so now they have deactivate my services. They sent me a message saying they are sorry they couldn't not debit. I should help them and make sure there is money in my account.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Sept 2018, 14:49
Official

Dear Jordache Monyane,

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply11 Sept 2018, 12:30
Official

Good day Jordache Monyane

Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.

We confirm payment of R200.00 is reflecting on your account that your service is currently active on the DStv Compact Package and your next payment dew is on the 26 September 2018.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert

Best regards,