NH
Nokuzola H
1 reviews | Active since Sept 2018
08 Sept 2018, 18:50
BAD SERVICE
Iam getting an E16 error whereby i can only watch channel 100 since yesterday, i called the call centre and the lady told me i need to call my installer to come fix it is a signal problem(at the time the signal and quality is on 100%) and then i made the second call and spoke to Lucia Nkgatime who told me she will escalate and within an hour the error will be fixed..2 hours later the problem is STILL not fixed and then i call again for the 3rd time niw demanding to speak to a manager Sibusiso Ndaba who i was told he is not on duty today so Keith Ramaotswa offered to assist but told me their system is currently off line and took my details and told me he will get back to me..My services are active and i am paying for the services i am not using plus i am getting **** service..
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
08 Sept 2018, 20:12Dear Nokuzola Hlawula
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply08 Sept 2018, 20:12
Official
Dear Nokuzola Hlawula
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
08 Sept 2018, 20:18Dear Nokuzola Hlawula,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
Your concern is currently being investigated by the relevant department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply08 Sept 2018, 20:18
Official
Dear Nokuzola Hlawula,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
Your concern is currently being investigated by the relevant department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,