1 reviews | Active since May 2016
Bad service
I signed up for price lock at R850 a month and everything was fine till last month when I added insurance to my account, last month you deducted more than you were supposed to I called in and a credit was put on my account this month you deducted R250 more. This is totally unacceptable
Dear David Wise
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear David Wise
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day David Wise
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that the correct package has been loaded on your account and the billing corrected and adjusted accordingly.
Your service is active on the DStv Premium Package and is due on the 27 September 2018.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
Good day David Wise
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that the correct package has been loaded on your account and the billing corrected and adjusted accordingly.
Your service is active on the DStv Premium Package and is due on the 27 September 2018.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,