bad service

Multichoice is such an unfair business, I am being held liable for a "service fee" for a service I haven't even used yet. all I did was a change of ownership I didn't even plug my decoder in. worse part is they handed me over to Blake and Ass. to collect that service fee which I thought maybe it was coo fee which I was not advised off. this is the conversations I had..."Hi Total Amount to Pay: ZAR 177.01 to settle account. Then it all depends on which package is selected and the payment date you choose. All will be charged in prorata.

Elton Pillay Multichoice Customer Care Tel no: ********** Fax no: ********** Email: **********

________________________________________ From: Cameron Van Der Westhuizen ********** Sent: Friday, 10 August 2018 10:59:04 AM To: Elton Pillay Subject: [EXTERNAL] RE: balance Ok so how much must I pay to activate the subscription. From: Elton Pillay ********** Sent: 10 August 2018 10:43 AM To: Cameron Van Der Westhuizen Subject: Re: balance This email originates from external ________________________________________ Hi Yes, you can listen to it at the agency or service centre. When I say active services, I mean we bill when the account has loaded services on your decoder. Elton Pillay Multichoice Customer Care Tel no: ********** Fax no: ********** Email: ********** ________________________________________ From: Cameron Van Der Westhuizen ********** Sent: Friday, 10 August 2018 10:34:51 AM To: Elton Pillay Subject: [EXTERNAL] RE: balance What do you mean for active service? Because I didn’t use the service yet. Is it possible for you to send me that call so I can listen to it as well. From: Elton Pillay ********** Sent: 07 August 2018 09:56 PM To: Cameron Van Der Westhuizen Subject: Re: balance This email originates from external ________________________________________ Hi Yes. The amount which was advice was R377.17, due to none payment the services was billed for the active. Elton Pillay Multichoice Customer Care Tel no: ********** Fax no: ********** Email: ********** ________________________________________ From: Cameron Van Der Westhuizen ********** Sent: Monday, 06 August 2018 10:12:51 AM To: Elton Pillay Subject: [EXTERNAL] RE: balance Hi I don’t understand why I am liable for that amount of R177.01, Was the amount stated on the call? From: Elton Pillay ********** Sent: 03 August 2018 09:35 PM To: Cameron Van Der Westhuizen Subject: Re: balance This email originates from external ________________________________________ Hi Cameron After a lot of fighting with people I manage to get the call. I have listened to it. And according to it, you start the call with your husband speaking then hands the phone over. The request to activate service with the agent saying it was activate. Then amount to pay being ZAR 377.17. What this basically means, the amount which is outstanding will need to be paid in. Total Amount to Pay: ZAR 177.01. Elton Pillay Multichoice Customer Care Tel no: ********** Fax no: ********** Email: ********** ________________________________________ From: Cameron Van Der Westhuizen ********** Sent: Friday, 03 August 2018 11:11:07 AM To: Elton Pillay Subject: [EXTERNAL] RE: balance Hi Elton I just received a call form a collection company Blake ass. Stating I am owing DSTV, but I never activated my cover or connected my decoder yet. The lady I spoke to said if I don’t pay the amount then my subscription will not be activated. I really want to understand what is happening, why am I being charged and handed over for something I didn’t use yet?"