Hellopeter
Share Your Experience

1 reviews | Active since Sept 2016

02 Aug 2018, 13:42

Bad service

I paid my account on the 31/07/2018 and to my surprise today my account has been deactivated and they are charging me reconnection fee. Called their customer care but they also can't help as u get different opinions and incorrect email addresses from different customer care agent. I'm tired of wasting my data and airtime dealing with *********** people. So I suggest Multichoice fix this problem or refund me my money.

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Aug 2018, 17:27
Official

Dear Innocent Biggie Maake

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Aug 2018, 21:53
Official

Good day Innocent

Thank you for contacting us.

The payment is not reflecting in your DStv account, for this reason the service is suspended due to non-payment.

Please send us your proof of payment to *** for payment allocation.

Furthermore, please note that the payment date for your DStv account is on 28th of every month. Going forward, kindly ensure that your service is paid by 28th.

Kind regards

Dinah

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Aug 2018, 21:03
Official

Good day Innocent

I could not trace your proof of payment from this case reference number -***6.

Please confirm the email address you forwarded the proof of payment.

This will help in tracing and allocating your payment.

Kind regards

Dinah

Best regards,