BAD SERVICE

hi, im very very angry regarding the service i got from dstv , so what happend was that my partner sifiso godfrey masango id ********** 205088 joined the price lock plan so it happend he lost his job and i took over the payment of the dstv plan so i have been paying ever since the beginning of this year calling in making arrangements and paying what i could pay at the time however a month back i was told by an agent from the call center that the price lock plan has been completed with payments and that i needed now to make payments for R840.00 in order for the dish to be opened i explained that i dont have money at the moment to make that payment as i had already paid on the 20th July R500.00 and the lady explained to me that they will not open the dish up until i paid the R840.00 i asked to make arrangements and the request was declined and was told the R840.00 would be my last payment and i will get to go back to my original payment, the thing about this is that i even downgraded my plan to the R99.00 as i believed i didn't want to accumulate more arrears this morning i wake up i pay R950.00 thinking its the R840.00 i owed plus the R99.00 for the package i am on, i call the call center as my intention is for them to open the dish because its been off since the time they refused me to make arrangements till now when i call in im now told i owe R2000.00 because the package was cancelled and what was owed is now transferred to the dish what i dont understand is the last month when i called the lady told me the resident account was now owing R840.00 because all the money that was paid there was used to settle the price lock plan of which i dont understand how it works but that was what i was told this price lock is supposed to be for 24months and yet its been more than that since paying this account and im angry that im fed wrong information every time i call if i was allowed to make arrangements i wouldn't have to be in this predicament worse if the informations were alligned i wouldnt be fed wrong information every time right now im being ****med of money and worse i still dont watch the dstv at all so whats the use of having this if every time il be owing different amounts with no solution