bad service

When are you all planning to respond to me ?????????

disconnected channel I am paying for 2 decoders on different locations but on the same package. For the past 3 weeks channel 135 has been removed on both. Every time I call the call center I'm told that they cant assist me I must check the connection which I have already done. I will understand if its only one of them but why both. Its frustrating when you fully pay for an incomplete service. Can I be assisted please Official business reply Dear **** We acknowledge receiving your complaint. Feedback will be communicated as soon as possible. Kind regards DStv: Hello Peter Team

1 Jun 2018, 7:21 18 days ago Official private business reply Good day ***** Thank you for contacting us. Please be informed that channel 135 is not included on the DStv Access package. To access this channel, you need to upgrade to the higher DStv package. Kindly click on the link provided below to compare the DStv packages and prices: https://self-service.dstv.com/compare-packages/?_ga=2. ********** 56. ********** 35. ********** ********** 27565. ********** 365 Feel free to contact us if you require any further assistance. Kind regards Dinah

1 Jun 2018, 12:21 18 days ago ****: privately Using the same link provided above 135 is included on package. Please do check the link

4 Jun 2018, 13:10 15 days ago ****: privately Good day I am still waiting for a response please

9 Jun 2018, 11:10 10 days ago ******: You decided to make the conversation private so that you can ignore me. Now your lies have caught up with you that's why cant answer me. Open the same link you sent me and then do the right thing and connect the channel on both decoders immediately . I'm not going to wait for the whole month for something which is not my fault. You are quick to send payment reminders but you cant provide the service this unacceptable.