1 reviews | Active since Sept 2015
Bad service
DStv customer care : this is a pathetic service, they always advertise how helpful they are but when it comes to questions they are so unprofessional.
1st phone to spoke with a guy called Keane. Asked him if I reconnect and upgrade on the 15th what will the amount be to pay. He said full amount without working out a quote.
I phoned in again to be helped by someone who cared, someone picked up and hang up.
I tried again. I got answered by a lady called philidelphia -, with a reference number that she give so fast that I did not even get the full part. Starting with ********** 3-1251
Very unprofessional and full of stress. When asking question you get that heaviness of breath. Whi h also makes you as a customer to move to Netflix and Showmax. At least you get what you ask for much cheaper.
Real bad service. Hope this people are bei g addressed.
Dear Klaus
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Klaus
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Klaus
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice agents and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you to assist with your upgrade without any success.
Your service is currently active on the DStv compact Package.
We will be investigating the service you received from our agents on completion our internal prosses will be implemented.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
Good day Klaus
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice agents and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you to assist with your upgrade without any success.
Your service is currently active on the DStv compact Package.
We will be investigating the service you received from our agents on completion our internal prosses will be implemented.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,