Bad service

Item: DStv (MultiChoice)
Rating: 1
Author: fufu N

I have a dstv app on my phone where i always catch up all of a sudden is nolonger working i requested to change my cell phone number over the phone 3days back am not sure if that was done the app doesnt even recognize my email address nor my cell phone number what did u do to my app? Pls resolve this asap

Helpful (0)

Replies (3)

DStv (MultiChoice)'s replyOfficial

08 Jun 2018, 08:18

Dear fufu nareen

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)'s reply08 Jun 2018, 08:18

Official

Dear fufu nareen

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)'s replyOfficial

11 Jun 2018, 15:34

Good day Fufu

Thank you for taking my call today.

As discussed, the payment date for your DStv account is on 02nd of every month. Whereas the monthly subscription is R385.00. Please ensure that your payment is made by 02nd and avoid the reconnection fee.

Regarding the DStv Now App – your IOs version must be 11 and above in order to use the DStv Now App. I recommend that you upgrade your operating system if it has not been done by un-installing the App.

Should the problem persist, please interact with our Live Chat team for technical support.

Kind regards

Dinah

Best regards,

DStv (MultiChoice)'s reply11 Jun 2018, 15:34

Official

Good day Fufu

Thank you for taking my call today.

Should the problem persist, please interact with our Live Chat team for technical support.

Kind regards

Dinah

Best regards,

fufu N's updateReviewer Update

09 Jul 2018, 14:02

thanks for your assistance

fufu N's update09 Jul 2018, 14:02

Reviewer Update

thanks for your assistance

Bad service

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