Bad service.
Training staff. I have an issue with my account because of consultants that keep on giving me different stories about disconnecting and re-connecting XtraView on my secondary decoder. Its really annoying to be given so many stories without any solution to accommodate me. They go on as if it's a free service and I pay so much. Multichoice should re-look their hiring criteria and processes, get the right people to do the job and give the right and same answers!
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Replies (2)
DStv (MultiChoice)'s replyOfficial
04 Jun 2018, 15:52Dear Lerato Tshabalala
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Jun 2018, 15:52
Official
Dear Lerato Tshabalala
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
05 Jun 2018, 09:53Good day Lerato
I tried to contact you today but could not reach you.
The reason for calling was to get clarity regarding the disconnection and reconnection of XtraView.
However, I will provide you with a summary on how this works.
You can have Xtraview by means of two or three decoders connected together under the same household. If you have two decoders connected through the heart beat cable, you will be charged the monthly subscription fee plus R90.00.
Should you have an Explora decoder as part of XtraView, you will be charged one R90.00 plus the monthly subscription. Currently, the monthly subscription for the account is R510.00. The balance includes:
- R385.00 for Compact package.
- R90.00 for XtraView/Access service fee.
- R35.00 for insurance.
Should the Xtraview link be cancelled, you will be charged for two DStv packages separately - (R385.00+ R385.00+R90.00).
Upon checking Ms Tshabalala's DStv account, there's an overdue balance R239.10. As today it's her payment date, the total balance required is R749.10 to keep the service active till 04 July 2018.
I apologise for all your inconvenience and thank you for taking the time and share your concern.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply05 Jun 2018, 09:53
Official
Good day Lerato
I tried to contact you today but could not reach you.
The reason for calling was to get clarity regarding the disconnection and reconnection of XtraView.
However, I will provide you with a summary on how this works.
You can have Xtraview by means of two or three decoders connected together under the same household. If you have two decoders connected through the heart beat cable, you will be charged the monthly subscription fee plus R90.00.
Should you have an Explora decoder as part of XtraView, you will be charged one R90.00 plus the monthly subscription. Currently, the monthly subscription for the account is R510.00. The balance includes:
- R385.00 for Compact package.
- R90.00 for XtraView/Access service fee.
- R35.00 for insurance.
Should the Xtraview link be cancelled, you will be charged for two DStv packages separately - (R385.00+ R385.00+R90.00).
Upon checking Ms Tshabalala's DStv account, there's an overdue balance R239.10. As today it's her payment date, the total balance required is R749.10 to keep the service active till 04 July 2018.
I apologise for all your inconvenience and thank you for taking the time and share your concern.
Kind regards
Dinah
Best regards,