JV
JC V
1 reviews | Active since Nov 2010
30 May 2018, 09:19
BAD SERVICE
I reported a fault on my Xtraview in April. After quit a view emails they respond by telling me I must take my decoder in to be test. As I did the decoder was fine but was told to get new power supply. I bought the supply and still no view. I phoned them and 30 min later the lady told me it is my remote. I then again send an email where I was told they will phone me to check what the problem is. It is now +- 48hours later and still no call received. Is this a new trend off service we have to settle for and then also pay for something you don't get.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
31 May 2018, 07:05Dear JC
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply31 May 2018, 07:05
Official
Dear JC
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
31 May 2018, 09:33Good day JC
Thank you for taking my call today.
I managed to get hold of your daughter as requested. However, she advised that we contact her back after 3 pm today.
For this reason, I have referred the query to our Xtraview technical team for further assistance. She will be contacted today.
Once again, thank you for your invaluable support.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply31 May 2018, 09:33
Official
Good day JC
Thank you for taking my call today.
I managed to get hold of your daughter as requested. However, she advised that we contact her back after 3 pm today.
For this reason, I have referred the query to our Xtraview technical team for further assistance. She will be contacted today.
Once again, thank you for your invaluable support.
Kind regards
Dinah
Best regards,
JV
JC V's updateReviewer Update
01 Jun 2018, 08:33It is great that you gave us a call, but yet nobody call as promised. It is off no use calling all the time but nothing gets solved. I urge Multichoice to start doing something and stop my payment for no service delivery.
JV
JC V's update01 Jun 2018, 08:33
Reviewer Update
It is great that you gave us a call, but yet nobody call as promised. It is off no use calling all the time but nothing gets solved. I urge Multichoice to start doing something and stop my payment for no service delivery.