ZM
Zandile M

1 reviews | Active since May 2018

27 May 2018, 13:55

Bad service

I have never had a bad service such as one I am receiving at dstv explora price lock I took out this price lock excited but ended up complaining being billed rediculous bill standing at R2700 for a decoder that is still in the box they were supposed to change R919 to R959 so I can get dish and lnb installed till today I have not received anything the explora is still in the box they are billing me for something that I am not using Rethabile the person who is supposed to help is still not doing anything all I want is to return thins thing

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply28 May 2018, 07:47
Official

Dear Zandile Mncwabe

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply28 May 2018, 09:54
Official

Good day Zandile

Thank you for sending us your query.

May I apologise for the poor customer experience and the inconvenience caused.

Your request has been referred to the Price Lock team. Kindly expect a call back directly from them.

Kind regards

Dinah

Best regards,