AN
Annerien N
1 reviews | Active since Jul 2015
17 May 2018, 08:19
BAD SERVICE
I recently bough a DSTV decoder, installed and activated it. On activation my account was loaded with a debit order for the 25th. My account is now suspended due to non payment but the 25th has not come yet? I paid for the decoder and installation and was told the debit order will go off the 25th. How can you suspend the account? Please switch my account back on. This is extremely bad service
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
17 May 2018, 09:24Dear Annerien
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply17 May 2018, 09:24
Official
Dear Annerien
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
17 May 2018, 11:11Good day Annerien
Thank you for sending us your query.
I've checked on your DStv account and since the activation of service on 27 April 2018. No payment was received. For this reason, the service is suspended due to non-payment.
The total balance required for the reconnection of service today is R855.06. This covers your viewing from 27 April 2018 to 24 May 2018.
As your payment date is on the 25th of every month, you will be required to pay R809.00 for your Premium package on 25 May 2018.
The service will be reconnected and as soon as the payment reflects.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply17 May 2018, 11:11
Official
Good day Annerien
Thank you for sending us your query.
I've checked on your DStv account and since the activation of service on 27 April 2018. No payment was received. For this reason, the service is suspended due to non-payment.
The total balance required for the reconnection of service today is R855.06. This covers your viewing from 27 April 2018 to 24 May 2018.
As your payment date is on the 25th of every month, you will be required to pay R809.00 for your Premium package on 25 May 2018.
The service will be reconnected and as soon as the payment reflects.
Kind regards
Dinah
Best regards,
AN
Annerien N's updateReviewer Update
17 May 2018, 11:26Hi Dinah, Please re-activate the service for today well I sort out payment in the next 24 to 48 hours as the consultant who helped me activate said nothing about paying upfront, she said the debit order will go off on the 25th so I think this is very unfair.
AN
Annerien N's update17 May 2018, 11:26
Reviewer Update
Hi Dinah, Please re-activate the service for today well I sort out payment in the next 24 to 48 hours as the consultant who helped me activate said nothing about paying upfront, she said the debit order will go off on the 25th so I think this is very unfair.