Bad service

My name is Daphney Maluleka Customer no ***0,I called dstv customer service call centre then I spoke to a lady called Londiwe Dlamini the reason of my call was that I was disconnected and I made payments then I reconnected but my functionalities were disconnected so I told her that my hd access is nt working she then told me that its nt called like that it is over access then I responded by saying but at least you can hear what I'm referring too she kept arguing that I've said it wrongly and I then became irate because I felt like she's calling me stupid I ended up saying if she doesn't want to help me then can she hang up so that I can call again and get somebody to assist me she then put me on hold until I hanged up...so I want to know if this is how the customers must be treated by agents we are using our own air time but we get treated as if we are calling a toolfree no please can somebody come back to me with this issue I want that girl to be dealt with and can somebody call and tell me what's going on with my account.