Bad Service

I would like to complain about the level of service I have received from your online chat agents. I mistakenly paid my DSTV twice this month and immediately I logged into the chat and spoke with Mbali Ramathe who advised me to send in my Copy ID, Proof of paymeng and my 3 months bank statement to her work email which is ********** unfortunately my connection got disconnected while she was telling me the turn around time of 7-14working days for me to get the refund. The refund amount is initially R500 and was paid cash to a Multichoice branch. I then proceeded to log back online and had a chat with Maria I think I did not get her last name but she also requested same documents and advised to send them to ********** I became sceptical about that email address after I received an automated response stating that it is for allocating payments and she also advised a turn around time of 7working days only. After receiving the automated email I then logged back into the online chat and chat with Paseka who advised that my documentations were received by Mbali and she is busy processing the refund. This whole happened on the 2nd of May 2018.

Today I decided to do a follow up on the refund I logged back into the same online chat and this time I chat with Doris who basically asked me for all the information i already submitted and she was actually very slow with responding and I was frustrated I ended up requesting for a call centre number. I called in and spoke to a lovely lady named Palesa unfortunately i did not get her last name, she had to redo the whole process as the refund was not processed by all the agents I dealt with on the online chat. She advises that the money with be deposited within 24-48hrs in my bank, now my concern is the turn around time on this matter and I need surety that the refund has been actioned... she gave me a ref number for the call but with all the misleading i have lost faith on Multichoice, I will be posting this on hellopeter if i do not get any response from you guys within 24-48hrs... And I want to know which agents mislead me thinking i am stupid.