Bad service
I have contact dstv 3 times now have spent about R100 on airtime and no one can assist me all i am trying to do is upgrade my packaga till my next payment date, no one can call u back and for the last 3 times i was to call in an hour everytime but still has not being resolved
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
28 Apr 2018, 08:33Dear Trissan Bennie,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply28 Apr 2018, 08:33
Official
Dear Trissan Bennie,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
28 Apr 2018, 11:23Dear Trissan Bennie,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
Records indicate the upgrade has been done for the DStv Premium package. The upgrade is in an awaiting payment status.
There is a balance of R1215.46 due for payment for the upgrade to cover the account till the 31st of May 2018.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us, send an email to *** .
Kind regards
Edward
DStv Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply28 Apr 2018, 11:23
Official
Dear Trissan Bennie,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
Records indicate the upgrade has been done for the DStv Premium package. The upgrade is in an awaiting payment status.
There is a balance of R1215.46 due for payment for the upgrade to cover the account till the 31st of May 2018.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us, send an email to *** .
Kind regards
Edward
DStv Hello Peter Team.
Best regards,