1 reviews | Active since Dec 2015
bad service
Good day, I live in a complex where DSTV is installed already, I then went and bought a decoder connected and connected it. Today ( 27/03/2018) I called the customer service to activate an account, the lady I spoke to told me I need to read the T'S & C's fist before I can be assisted. I work in customer service and I know that a consultant has to at least read the abridged T's & C's to the customer then advice to read the full ones or send them to the customer. I haven't even used your services yet and this is the service I receive. please help me understand this.
Dear Priscilla
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Priscilla
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Priscilla
Thank you for sending us your query.
I fully understand your concern. However, legally as an account holder you're required to go through the DStv terms and conditions and accept them.
It is not possible to have the service activated without you accepting.
Please take some time and go through to understand the requirements for the service offered at DStv. You can also visit our website on www.dstv.com for our terms and conditions
Kind regards
Dinah
Best regards,
Good day Priscilla
Thank you for sending us your query.
I fully understand your concern. However, legally as an account holder you're required to go through the DStv terms and conditions and accept them.
It is not possible to have the service activated without you accepting.
Please take some time and go through to understand the requirements for the service offered at DStv. You can also visit our website on www.dstv.com for our terms and conditions
Kind regards
Dinah
Best regards,