BAD SERVICE!!!!!

I am very upset with the service from Multichoice. We paid for our account on the 27th of February only to be disconnected on the 10th of March. We called in and spoke to Thanduxolo Mame who then requested we send through proof of payment, we did as instructed and the service was reconnected. Seven days later we were disconnected AGAIN which happened four more times with seven day intervals. Mind you all this time we are calling back requesting to be reconnected and they see the POP and the document has been sent to the billing department and everything has been sorted as we had inserted a reference that was one digit short. This morning we were disconnected once again and called in the consultant was not helpful at all. Requested if we could speak to a Supervisor or Manager on duty and we were told they were out on training. To our surprise 5minutes later a Service Warrior by the name of Mfanafuthi Msimango called and told us the only two reason this could be happening is 1. System Error or 2. WE REVERSED THE EFT!

I mean after the pain of calling the customer care where in the world does have energy to do that knowing very well they have reversed the transaction. We then asked to send our Bank Statement because now they want to check the "reversal" we have made. I mean system errors happen everywhere and we also take responsibility for the incorrect information provided on the reference. It can not possibly take 5 different Consultants and a Service Warrior to fix this!

Also to enquire once this whole situation has been fixed I would like to know who will handle the connection fees because I know I wont.