MK
MOLEFI K
1 reviews | Active since Aug 2017
22 Mar 2018, 14:51
bad service
yesterday round about 1**** i phoned multi choice i spoke to Innocentia.Raoleka. i wanted her to reconnect my services with dstv she was so rude i tried to explain other lady who was helping a month ago when she was assisting me she required ATM no sequence number amount and the date of payment that was it to reconnect my services with. and she said since she work for multi choice there is no such thing like that. as an adviser of multi choice you must ask if you don,t know
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
22 Mar 2018, 15:27Dear MOLEFI KHOLUNGOANE
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply22 Mar 2018, 15:27
Official
Dear MOLEFI KHOLUNGOANE
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
23 Mar 2018, 14:35Good day Molefi
May I take this opportunity and apologise for the kind of treatment you received.
We take pride in ensuring our customer’s satisfaction. Unfortunately, your expectations were not met. Feedback such as yours is not taken lightly and has been forwarded to Innocentia and her management.
I've checked on your DStv account and the service is active. Your next payment is due by 15 April 2018.
We're here for you, please feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply23 Mar 2018, 14:35
Official
Good day Molefi
May I take this opportunity and apologise for the kind of treatment you received.
We take pride in ensuring our customer’s satisfaction. Unfortunately, your expectations were not met. Feedback such as yours is not taken lightly and has been forwarded to Innocentia and her management.
I've checked on your DStv account and the service is active. Your next payment is due by 15 April 2018.
We're here for you, please feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,