KH
Kim H
1 reviews | Active since Jan 2013
22 Mar 2018, 08:52
Bad Service
So last week Wednesday I called into the call centre to disconnect my DSTV as i had problems with my connection. After spoken to the manager, he promised that my service will disconnect. So Friday evening the technician cam out to take a look at my dish and the problem was sorted. On me calling in to connect my service just to find out that my service was never suspended. I requested that the consultant request the manager to contact me. 7 days later no contact has been made. I should have had connection till about the 24 March 2018 however this morning my service was disconnected
This is BAD BAD SERVICE
********** 563
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
22 Mar 2018, 09:11Dear Kim
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply22 Mar 2018, 09:11
Official
Dear Kim
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
22 Mar 2018, 12:20Good day Kim
Thank you for sending us your query.
I apologise for all the inconvenience caused in this regard.
You'll be please to know that your DStv account has been manually adjusted. The charges from 14 to 21 March 2018 are now reversed.
However, the service is still suspended due to short payment. The total balance required for the reconnection of service is R219.48 to keep the service active till 19 April 2018.
For future reference, please have the decoder tested at the nearest DStv service centre or agency. Our technical team will check the decoder. If its faulty, they'll have the service disconnected till the technical issue is sorted.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply22 Mar 2018, 12:20
Official
Good day Kim
Thank you for sending us your query.
I apologise for all the inconvenience caused in this regard.
You'll be please to know that your DStv account has been manually adjusted. The charges from 14 to 21 March 2018 are now reversed.
However, the service is still suspended due to short payment. The total balance required for the reconnection of service is R219.48 to keep the service active till 19 April 2018.
For future reference, please have the decoder tested at the nearest DStv service centre or agency. Our technical team will check the decoder. If its faulty, they'll have the service disconnected till the technical issue is sorted.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
KH
Kim H's updateReviewer Update
22 Mar 2018, 12:33Good day
can you rather activate the decoder and give me the few days viewing as my payment date has also changed so i pay the full subscription amount.
Also actually bad that no one actually feel to contact me
KH
Kim H's update22 Mar 2018, 12:33
Reviewer Update
Good day
can you rather activate the decoder and give me the few days viewing as my payment date has also changed so i pay the full subscription amount.
Also actually bad that no one actually feel to contact me