Bad service

I am again posting this complaint as poste on the 06th March, regarding the dstv promotion of R599 , this still not sorted. I had a electronic response on hello peter dating dstv , the finance dept will call me to rectify this, its been 9days, I had to call the contact centre twice to reconnect my service and today I get another sms they have stopped my services , I must pay R228, I paid the R695 as per the promotion at the end of the month already. If this is not sorted by today , will escalate this matter, unsatisfactory . who is going to cover my telephone bills, I must explain myself over and over!