Bad Service
I am very disappointed with multichoice as due to their app not processing my Downgrade They made it my fault . When I paid the downgrade amount theye cut my servicesister 2 Dayso later.they then wanted me to pay a reconnecting fee and the difference after I was assured after my call that it wouldn't cut. That I should just pay the difference in. I called again requested to speak to a manager on the 05/03 at 11 20. She put me on hold for 20 minutes didn't come back to me.till u dropped the line. Really bad service disgusted been in the customer service myself.
Dear Tasneem Ebrahim
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Tasneem Ebrahim
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Tasneem Ebrahim
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Tasneem Ebrahim
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Tasneem
Thank you for sending us your query.
I've checked on our records, it shows the downgrade request was processed on 02 March 2018. This could not be executed immediately due to the billing rule.
Please be informed that DStv service is a month-to-month contract. When you pay your subscription, the contract for that month is therefore fixed on the package active as at the beginning of your billing cycle. In your case, the request will only execute on 28 March 2018 as it is the payment date.
To fully align with our regulations, downgrades and disconnections can only happen once a month, on the day your next subscription payment is due. This is to now ensure that account holders adhere to the month to month billing rules.
For this reason, we have scheduled for your DStv service downgrade on 28 March 2018.
Once again, thank you for taking your time to contact us.
Kind regards
Dinah
Best regards,
Good day Tasneem
Thank you for sending us your query.
I've checked on our records, it shows the downgrade request was processed on 02 March 2018. This could not be executed immediately due to the billing rule.
Please be informed that DStv service is a month-to-month contract. When you pay your subscription, the contract for that month is therefore fixed on the package active as at the beginning of your billing cycle. In your case, the request will only execute on 28 March 2018 as it is the payment date.
To fully align with our regulations, downgrades and disconnections can only happen once a month, on the day your next subscription payment is due. This is to now ensure that account holders adhere to the month to month billing rules.
For this reason, we have scheduled for your DStv service downgrade on 28 March 2018.
Once again, thank you for taking your time to contact us.
Kind regards
Dinah
Best regards,