Bad service

I have been approved for the pvr price lock plan on 7-02-18 received order number but as yet no delivery phoned on 12-02-18 spoke to someone could not hear his name and his response was to just wait so i asked for a date of delivery and again he said to just wait i then asked to speak to a manager and was put on hold for 10 min nothing happening i am seriously considering canceling my dstv all together after i have been a client for more than 15 yeas not once missing a payment i just feel there response and help is useless