NM
Natally M
1 reviews | Active since Nov 2016
09 Feb 2018, 07:49
Bad service
Im so sick of DSTV. This is not the first time and i know its not the last either: the consultants including managers/supervisors give different information on every single call. I called on 24 Jan and spoke to Lerato Fola for 40 mins. He confirmed with his superior Moenieb De Vries. My Ref: ********** 1-I24. I was told that I am in credit. Therefore, R90 (Box Office and Insurance) is due on 26 Jan. Then 26 Feb R475 is due. I confirmed this info over and over on that call. I was on hole for 13 mins while tge consultant and supervisor checked this info and was assured its correct. Then a week later i get an sms to pay R530. I call in again and get told that i actually owe R1300, but the system is offline so I have to call back. I call back and then get told that my debit order was actually R495. Now yes, here I go again. Same ****, different month. All I get is an apology.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
09 Feb 2018, 08:53Dear Jo-Ann Lawrence
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply09 Feb 2018, 08:53
Official
Dear Jo-Ann Lawrence
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
09 Feb 2018, 15:06Good day Jo-Ann
Thank you for sending us your query.
I've checked on your DStv account and it shows an unpaid debit order. For this reason, the account has an outstanding balance of R679.00 due for payment.
Please ensure that the service is paid by 26th of every month and minimise the disconnection of service and overdue balances.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply09 Feb 2018, 15:06
Official
Good day Jo-Ann
Thank you for sending us your query.
I've checked on your DStv account and it shows an unpaid debit order. For this reason, the account has an outstanding balance of R679.00 due for payment.
Please ensure that the service is paid by 26th of every month and minimise the disconnection of service and overdue balances.
Kind regards
Dinah
Best regards,
NM
Natally M's updateReviewer Update
09 Feb 2018, 15:13Dinah! Have you even read my review.
Once again a different amount that im being given.
Not even the courtesy of a call.
This time around I dont even get an apology.
If i didnt have this price lock thing I would seriously cancel my services with you.
Yes, but what do you care because you have lots of other customers
NM
Natally M's update09 Feb 2018, 15:13
Reviewer Update
Dinah! Have you even read my review.
Once again a different amount that im being given.
Not even the courtesy of a call.
This time around I dont even get an apology.
If i didnt have this price lock thing I would seriously cancel my services with you.
Yes, but what do you care because you have lots of other customers
NM
Natally M's updateReviewer Update
09 Feb 2018, 15:16This is the reason I called you guys on 24 Jan. I wanted the correct amount to be in my account for you guys to debit. BUT I was given a wrong amount! After being on that call for 40 mins asking the samebthing over and over again
NM
Natally M's update09 Feb 2018, 15:16
Reviewer Update
This is the reason I called you guys on 24 Jan. I wanted the correct amount to be in my account for you guys to debit. BUT I was given a wrong amount! After being on that call for 40 mins asking the samebthing over and over again