Bad service

I have been a loyal paying customer with direct debit orders always deducted on time. Below is how they 1) fail to change my banking details after 3 attempts and then 2) disconnect my service after my years of ontime payments and the fault of DSTV.

1) I enter the walk in centre 27 December for a different technical related issue, then I ask at the same time please note that I am downgrading to compact so that my debit order is less come Jan debit order. The agent assured me it has been diarised on the system. I then call in on 12 Jan well ahead of time to ask if this has been done, both the downgrade as well as give my new bank details to make sure that the debit order comes from my New Fnb account as the Nedbank account will be closed. Then I am assured that it is all in order for my next reduced debit order. What happens, my debit does not go off the FNB account, it goes off my Nedbank account forcing it open and charging me unpaid fees not of my fault.I am now harrassed by Nedbank for being overdrawn because of this. I then call DSTV again on 28 Jan and I am told the system was not downgraded and the details were not changed. I then confirm again the new bank details and I am told the system, is now downgraded that I must pay in the compact amount which I have done on 31 Jan 2018 from Fnb for R514.50,

2)This morning my service is disconnected, I call again today 5 Feb and the agent says the bank name says Nedbank which tells me that it was not changed so at the end of Feb I would have had the exact same problem. He says it is now done, I hope so. Then he cannot see my payment, then about my suspension he says 2 days sla for feedback. Seriously????????????? 2 days, I want feedback today, I want to be reconnected TODAY. THIS WAS MULTICHOICE FAULT FOR DEDUCTING THE INCORRECT ACCOUNT CAUSING ME AN INCONVENIENCE,I MADE AN EFT PAYMENT A WEEK AGO.

I am still waiting for feedback from 31 Jan that I was promised, I am still waiting I asked for a manager to call me this morning and still waiting. I want my service reconnected ASAP and my account sorted ASAP, find my payment and correct the account I do not owe you for premium, so whatever is owed by me you will have to write off, actually for good faith you should credit my account for this inconvenience of me having to pay for unpaid charges as well.

You are very quick to take monies and disconnect services not checking your customer's profile to see they are regular loyal customers, when you owe money or have done wrong then we have to wait and be inconvenience, The service you have provided me over this last few weeks have been atrocious, pathetic.