Bad Service

Good Day,

I am very unhappy with the service from DSTV thus far. I did a change of ownership on 13th January 2018 onto my name and the nett credit was transferred accordingly.

I am now sitting with a situation where I've spoken to about 6-7 consultants on call and via the live chat and no one can seem to fix my "pay now" functionality. My payment will be due within the next few days and I am unable to see the pay now screen on the dstv site. I have de-linked and re-linked my customer ID to my online profile but still no luck. The cache and browser history on my internet browser has also been cleared. I have wasted to much time and airtime emailing and calling DSTV. I have also written to a consultant (with signature LJM) on the Facebook chat for a week and I was advised to send an email to ********** It has been eight days post sending an email to the before mentioned emailed address and still no feedback. This makes be doubt the competence of the DSTV staff I have dealt with thus far and the customer service levels that are in place.

I am on the premium package, and having to pay this monthly subscription is not worth it - if I'm getting this sort of service or perhaps I should say the lack thereof. It is unacceptable and unprofessional to say the least.

Could this matter please be escalated to a management level and I hope to received feedback soonest. I have attached the error screenshot as point of reference.

Regards,