SB
Stefan B
1 reviews | Active since Jan 2011
30 Jan 2018, 08:32
BAD SERVICE
7th January 2018, we decided to upgrade from Premium account, to a Explorer with price lock option including installation. Did the app on line and the following day, personally went to the walk in centre in Sandburg to drop off ID and 3 month bank statements as requested. The walk in centre took docs, scanned and loaded onto system and was assured all is in order and decoder would be despatched in due course. Since the 9th of January, I have phoned on numerous occasions to trying find out progress on delivery of my decoder. On Friday I was assured that my decoder would be delivered by Monday 29 January 2018. Today 30th January 2018 and I am none the wiser. Again phoned call centre and no one can assist me or a advise when my decoder will be delivered. I was under the impression that Multichoice/DSTV was a world class company with service levels to match but I cannot begin to voice my disappointment with this experience. Please can somebody/anybody advise when I can expect delivery of my decoder!
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
30 Jan 2018, 09:04Dear Stefan
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s reply30 Jan 2018, 09:04
Official
Dear Stefan
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
30 Jan 2018, 14:31Good day Stefan
Thank you for bring this matter to our attention.
Please accept our sincerest apologies for any inconvenience you have experienced in this regard.
We have escalated your concerns to our price lock department for urgent assistance.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply30 Jan 2018, 14:31
Official
Good day Stefan
Thank you for bring this matter to our attention.
Please accept our sincerest apologies for any inconvenience you have experienced in this regard.
We have escalated your concerns to our price lock department for urgent assistance.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
SB
Stefan B's updateReviewer Update
30 Jan 2018, 15:38Hi Rupert
Thank you for your reply, but this is exactly the problem - no one can get hold of anybody except front line operators. All that ever happens is one's problem will be escalated etc etc, a client can never get to speak to the relevant party responsible and it is such a waste of time causing frustration and regret of the initial decision to upgrade.
SB
Stefan B's update30 Jan 2018, 15:38
Reviewer Update
Hi Rupert
Thank you for your reply, but this is exactly the problem - no one can get hold of anybody except front line operators. All that ever happens is one's problem will be escalated etc etc, a client can never get to speak to the relevant party responsible and it is such a waste of time causing frustration and regret of the initial decision to upgrade.