OO1
Oyama Oyama 19
1 reviews | Active since Dec 2012
23 Jan 2018, 11:11
Bad service
I completed change of ownership from my decoder to my fiancee. They attempted to change it and could not finalize it. I had to watch channel 100 for 2 days with no communication from dstv as to what is the matter.
I called and requested for it to be canceled seeing that no one is resolving the matter nor calling me to update.
Siphamandla Macina was meant to call, he never called. Nqubelo promises that he will escalate the problem and requested that the change of ownership is done during the day when I am not at home. He told me it takes 30 minutes to do it.
To date its not done and I got to call your call center and got to be handled by a rude consultant. Please teach your consultants that we customers n should treat us with respect.
I am still waiting for the change of ownership to be done
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
23 Jan 2018, 13:48Dear Vuyolwethu
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s reply23 Jan 2018, 13:48
Official
Dear Vuyolwethu
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
24 Jan 2018, 10:03Good day Vuyolwethu
Thank you for taking my call today.
As discussed, the change of ownership has been successfully processed.
Furthermore, you have a credit balance of R117.74 reflecting in your DStv account. Depending on your request, the credit can be transferred to your fiancés DStv account.
Kindly inform your fiancé to pay for the monthly subscription for this period for you to access the picture.
Feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply24 Jan 2018, 10:03
Official
Good day Vuyolwethu
Thank you for taking my call today.
As discussed, the change of ownership has been successfully processed.
Furthermore, you have a credit balance of R117.74 reflecting in your DStv account. Depending on your request, the credit can be transferred to your fiancés DStv account.
Kindly inform your fiancé to pay for the monthly subscription for this period for you to access the picture.
Feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,