Bad service

01.01.2018 Eft payment (R450)done by me. 05.01.2018 DSTV sent a sms notifying me of a disconnection. I called the centre and spoke to Nominee Mtsweni. She asked for the proof of payment and I sent it. She responded to have received it via email. The next week, I could not record or do catch up. I called again ********** and I had a quarrel with a very defensive consultant and he ultimately enabled the recording functionality. He attested the proof of payment was on their system. Today, 21.01.2018, I still cannot record again and this is negligence as I am a paying customer. Why is this happening? Are you losing your credibility as a Company? Should I utilise and expose this to social networks? I feel this is disrespecting a customer and I feel It's time we told the rest of the world what a bad service DSTV PROVIDES to paying customers. Why? I need my WHY to be answered. Today!