SM
Siphiwe M
1 reviews | Active since Jan 2018
11 Jan 2018, 08:29
Bad service
DA AGENT :TEBATSO NKWANA There agent was so rude to laugh with her colleagues while I was there.apparently my decoder was faulty and she discussed it with her colleagues first and they started laughing and then they were so judging that I could not afford to pay for new decoder i found that so annoying as a client , that was extremely poor customer service . I did not have a gud experience at all. She even check da warranty of my old decoder and found out it has expired and continue laughing .she even told me that my decoder will damage her cable with attidute
It took 3 days to my query to be attended , I was told different stories by agents and supervisors .
If it wasn't for the receptionist i got on day 2 i don't think my issue was gonna be solved anytime soon
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
11 Jan 2018, 09:19Dear Siphiwe Mnisi
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply11 Jan 2018, 09:19
Official
Dear Siphiwe Mnisi
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
11 Jan 2018, 15:10Good day Siphiwe
Thank you for taking the time and bring this matter to our attention.
I have referred your query to the head of agencies to investigate.
You will receive a call back directly from the store manager to give an update in this regard.
I apologise for the poor customer experience and the inconvenience caused.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply11 Jan 2018, 15:10
Official
Good day Siphiwe
Thank you for taking the time and bring this matter to our attention.
I have referred your query to the head of agencies to investigate.
You will receive a call back directly from the store manager to give an update in this regard.
I apologise for the poor customer experience and the inconvenience caused.
Kind regards
Dinah
Best regards,
SM
Siphiwe M's updateReviewer Update
11 Jan 2018, 15:21Good day
I missed your call , can I get a call back .
Kind regards
Siphiwe mnisi
SM
Siphiwe M's update11 Jan 2018, 15:21
Reviewer Update
Good day
I missed your call , can I get a call back .
Kind regards
Siphiwe mnisi