Bad service

I am trying to register as n customer and one would think that multichoice would want a new customer. One would be wrong. There is apparently a system error that would be fixed within 3 hours. That was Saturday morning. I have phoned 8 times since then, on the phone for more than 30 minutes at a time and every time the agent just says they are working on it. Some even “forgot” to escalate my query or to send the correct details. Others would have phoned me back. At least I did not hold my breath, because obviously no one phoned me back. How long can it take to fix something small like this??? Seriously DSTV!!! And for convenience sake my reference number is SD ********** which was only given to me after the 3rd time I phoned. Not that it would mean anything to you. Worst service ever!