Bad Service

I upgraded my dstv subscription from compact decoder to a price lock explora in July 2017. The decoder that I was using was transferred to the name of my mother in law in August/September 2017. I checked my transunion credit report on the 03 January 2018 and to my surprise the account ( ********** 5) is again reflecting as an open account against my name on the credit report.I called multichoice and spoke to a consultant named Tshepiso who pretended not to hear me. I mean this is either pure rudeness or incompetence from the multichoice's agent.I find it rather disrespectful that a person can pretend not to hear me but I can clearly hear people in the background.So annoyed because we as customers are paying the same consultant's salary