hB
hendrik B
1 reviews | Active since Apr 2010
30 Dec 2017, 10:47
bad service
Good day. I have been with Dstv for as long as 10 years or more. I have been paying every month without statements for the last 6 months. Calling the call centre is like nearly getting nowhere and emailing them to ask for statements are worse. When you do finally get one its like 3 monts old. All I want is my current montly statement without any hassles.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
01 Jan 2018, 08:07Dear Hendrik
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply01 Jan 2018, 08:07
Official
Dear Hendrik
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
02 Jan 2018, 12:07Dear Hendrik
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We have e mailed a copy of your last three-month statement to *** .Your details have been escalated to the relevant department to be updated to ensure you receive your monthly statement.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply02 Jan 2018, 12:07
Official
Dear Hendrik
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We have e mailed a copy of your last three-month statement to *** .Your details have been escalated to the relevant department to be updated to ensure you receive your monthly statement.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,