Bad service

Downgraded from premium to compact. Activated walka on 25th of August. After been told that I must pay an additional R118 ontop of R319 for compact service for pvr and extra view(R80) and walka (R49) I made the payment. Today 5 September I have phoned twice to find out what is happening as the service on walka is still not active after 6 other attempts from 25th. The last discussion I was informed that there is a technical problem which technicians are working on and would be sorted out within an hour this was at 15:00 this afternoon and still not sorted. I have paid for a service and for 11 days I have had no service as yet. Unexpectable